Scroll down to view information regarding connectivity issues, exporting leads, and other FAQ.
Lead Retrieval Steps
Log in to the Impressions Long Beach App
First time logging in? Click here to begin.
Log in using your registered email address and badge ID.
Complete Onboarding
Create a password to log into the app and follow the prompts through the
onboarding process until you reach the Claim Your Team step.
Claim Your Team
You must claim your team in order to access your team’s lead data, rate leads, and add notes.
Click the My Team button in the top-right corner to open the team portal.
Lead Capture/Badge Scanning
Use the Lead Capture/Badge Scanning button at the top of the app to start scanning badges.
Pro Tips:
Once you scan a badge – make a note immediately to remember your lead.
Don’t see notes option?
Your team must be claimed before you can make notes.
Exhibitors must activate their team in the Teams Portal utilizing the web version before scanning and accessing leads in the app.
Note: No printers are available to print out the leads during the event.
How to Export Leads
- On a desktop computer visit the Impressions Long Beach App Portal
https://matchmaking.grip.events/impressionsexpolongbeach2025 - Log into your account using the email you used to register and the password you created for the Long Beach app.
- If your team hasn’t already been claimed, you will see midscreen some onboarding dialog boxes.
- Click next to go through the steps to Claim Your Team
- You will have a My Team button in the upper right corner navigation.
- Under My Team see Export on the far right.
- Export to XLS or CSV.
- (Tip: If excel export fails, try CSV format)
- Export includes all of the exhibitor team’s scanning data
- If any scans are missing, click under Team Members verify if there the missing scans are due to pending acceptance into the team.
FAQ
Q: What is the in-app lead capture system?
A: The in-app lead capture system is a feature integrated directly into the event app, enabling exhibitors to capture, manage, and leverage leads efficiently using the camera on their personal mobile devices
Q: How does the in-app lead capture system work?
A: Exhibitors can use their personal iOS or Android devices to scan attendee badges, capture contact information, take notes, score leads, and engage in real-time chat within the app. All captured data is aggregated in the Exhibitor Team Portal for easy review and management.
Q: Is there a limit to the number of users who can access the lead capture system?
A: No, all registered booth personnel can utilize the lead capture features without incurring additional licensing costs when utilizing their own (or exhibitor provided) devices.
Q: Can exhibitors use their personal devices for lead capture?
A: Yes, the system is compatible with personal iOS and Android devices, offering flexibility and eliminating the need for auxiliary devices. All users wishing to capture leads will need to download the Event app from their respective app stores.
Q: What happens if there is no internet connection?
A: The lead capture system works offline. Exhibitors can scan badges and capture leads without an internet connection, and the data will automatically be available once the internet connection has been restored.
Q: How can exhibitors manage and export the leads they capture?
A: All leads captured by the team are aggregated in the Team Portal within the event app. From there, leads can be reviewed, organized, and exported with full profile details. Exhibitors can export the data to a .CSV file for seamless integration with their marketing automation or CRM tools.
Q: Why can’t I see the contact information for an attendee that I scanned?
A: This is because the attendee did not download and log into the app. Even though you don’t see the contact information in the app, you can see it in the portal. Here is the portal url: https://matchmaking.grip.events/impressionsexpolongbeach2025. Use your same password and log in as you use on the app.
Q: Why am I unable to take notes?
A: The team admin for your company should check the My Team section of the portal to see that you have been added as a team member by logging into the portal and claiming you.
Q: How can I be made admin of my company’s team?
A: If you were not the first person to log in to the portal and claim your team, that person can grant you admin access from the Teams console, or app support (located in the same room as registration desks) can make that change for you. The only real advantage to being admin is the ability to manage other team members and their meeting calendars. You do not need admin to view and export leads.
Q: When I look at my scans, why do some of them not have lead connection data like Email and Phone?
A: If the person you scanned has NOT logged into the app at least once, their connection data will not be seen in the app. However, when you export your leads from the Teams console, you will see that their connection data is included in the export.
Q: Where can I see everyone I scanned on my app?
A: On the mobile app home page you should see “My Scan List” below the lead capture/badge scan button at the top. This will display all leads scanned in alphabetical order. However, if internet connection is weak, you may not see all your scans until you have a better connection.
Q: Where can I see all of the leads every person in my company’s booth has scanned?
A: By logging into your company’s portal in a browser and clicking on “MY TEAM” in the upper right you can view and export all lead contacts your booth has accumulated through not only badge scans, but also mutual connection requests and accepted meeting invites. This will also show you who performed each scan.
Q: We never claimed our company’s team, can I do it if I’ve already scanned badges?
A: Yes! Even if you claim your team late in the show/post-show, all your leads will flow to the portal for export whenever you claim the team.
Q: How long will exhibitors have access to their leads post event?
A: Exhibitors will have access to their leads for 30 days after the event. Please be sure to download leads prior to the 30-day deadline.